VNETRIX

Call today for a free consultation
0870 803 0095

 
  • How much will it cost?
    • Our solutions are available on an individual basis which ensures that any package of services can be built. This also helps you ensure that the support we provide you with is in line with your business' needs. Please contact us to discuss this further on 0870 803 0095.
  • Will it take a long time to set up?
    • No, as soon as you know our number and we know your name you can just pick up the phone to call us. We understand that it is often during the earliest phases that our help is most needed.

      On occasion we may be reliant on other parties to deliver the solution, we will of course keep you updated with progress throughout any project of this type.
  • How does it work day to day?
    • We develop and maintain a unique information base for each of our clients throughout the relationship. This starts during the initial take on process, and is maintained on an ongoing basis. Robust internal procedures ensure that we capture changes made to your solutions and audit tools are used to ensure that all our team are aware of the nuances of your solution.
  • How long will it take to respond to a problem or a request?
    • We commit to an initial response to any new issue within minutes. Support requests can either be emailed or you can contact one of our support team by phone.

      Critical incidents, such as unexpected server down time will automatically trigger alerts which are given urgent priority by our team during core hours. This reflects the proactive support we deliver.
  • What are your support hours?
    • Our standard core service hours are 08:00 to 18:00, which ensures that there is always the flexibility to support issues either at the end, or the beginning of the working day.

      We are also able to offer flexible 24x7 support options ranging from alert/response to critical issues only, e.g. server goes offline through to full 24 hour support.
Our services

  • Server management
  • Database management
  • Firewall management
  • Security patching
  • Data backup management
  • Bandwidth
  • Website and systems monitoring
  • Rackspace
 
Testimonials

"We contacted Vnetrix in 2006 when we needed a flexible IT solution that meant we could work from any location with full access to our mail and documents. They understood our needs as a small business and built a hosted solution that has made flexible working possible."
Karen Murphy Managing Director Ideal Nannies